Our Policies

Physio Treatment

Physiotherapy treatment techniques recommended to you may include, but are not limited to: manual techniques, spinal manipulation, therapeutic exercise, electrotherapeutic modalities, as well as other techniques
and procedures your treating physiotherapist determines may improve your function. Your physiotherapist will explain the
benefits, side effects and potential complications of each chosen technique before use.

Throughout your recovery program, any questions or concerns you may have about any recommended treatment must be
shared with your physiotherapist immediately so they can explain the treatment rationale and/ or modify your program
appropriately. If at any time you choose not to participate in the course of treatment, please tell your physiotherapist

By consenting to treatment with any of the physiotherapists, you hereby freely consent to participate in the physical and functional assessment and
recommended treatment program (based on my medical history, diagnosis, symptoms and assessment results) delivered by those authorized in this clinic. You have been informed of the potential risks associated with physio/active rehab treatments, they include, but are not limited to burns modalities, redness, increased discomfort, re-injury, muscle sprains and strains and fractured bones. You understand that you may have increased soreness following treatment and will inform the therapist immediately of any concerns. Any potential risks and/or side effects related to assessment and/or treatments will be discussed beforehand with the physiotherapist.

Massage Treatment

By booking an appointment with our RMT, you are consenting to the following:

You understand that the Massage Therapist/Bodyworker is providing massage therapy services within their scope of practice as defined by the Massage Therapist Association of British Columbia.

You hereby consent for your therapist to treat me with massage therapy for the above noted purposes including such assessments, examinations and techniques, which may be recommended, by your therapist.

You understand that the massage you receive is provided for the basic purpose of relaxation, stress reduction, and relief of muscular tension. If you experience any pain or discomfort during this session, you will immediately inform the practitioner so that the pressure and/or strokes may be adjusted to your level of comfort.

You understand that the massage you receive could cause temporary side effects that may include pain or discomfort, bruising, swelling, and a sensitivity or allergy to massage oils used. These complications are transient and will resolve.

You acknowledge that the therapist is not a physician and does not diagnose illness or disease or any other physical or mental disorder. You clearly understand that massage therapy is not a substitute for a medical examination. It is recommended that you attend your personal physician for any ailments that you may be

You acknowledge that no assurance or guarantee has been provided to you as to the results of the treatment.

You acknowledge that with any treatment there can be risks and those risks have been explained to you and you assume those risks.

You acknowledge and understand that the therapist must be fully aware of your existing medical conditions. You have completed your medical history form as provided by your therapist and disclosed to the therapist all of those medical conditions affecting you. It is your responsibility to keep the massage therapist updated on your medical history. The information you have provided is true and complete to the best of your knowledge.

You authorize your therapist to release or obtain information pertaining to your condition(s) and/or treatment to/from your other caregivers or third party payers.

You have read the above noted consent and you have had the opportunity to question the contents and your therapy.

Late Cancellations

At Get Well Physiotherapy, appointments are in high demand and when you book an appointment you are holding a space on our schedule that is no longer available to other patients. Please be advised that we have a late cancellation currently in effect. We require a 24 hour notice of a cancellation. Any cancellation made later will end up in a cancellation fee that will be up to the therapist's discretion. No-shows, late arrivals, and cancellations inconvenience not only our providers, but also our other patients as well.

1. In the event you reschedule or cancel an appointment, you must notify us at least 24 hours in advance. If you have a Monday appointment, we require notice the Saturday before by 2:00pm (PST). You can cancel with one of our front desk staff, via voice-mail or email.

2. If you book you appointment within the 24 hour time frame, the policy is in effect immediately.

3. Late comers may be required to reschedule for a later time or another day and appropriate charges for the late or missed appointment will apply.

4. All fees incurred must be paid prior to your next appointment

Physiotherapy Charges:
1st No-Show: $30.00
Repeated No-Shows: Full price of the appointment

Massage Therapy Charges:
All No-Shows: Full price of the appointment

When you come into our clinic for an appointment, you are acknowledging and agreeing to these terms.


Payment is due on the date of service. Please ask front staff for methods of payment. If treatments continue to go unpaid, therapy services for you may be terminated at the therapist's discretion.

Extended Health Benefits:

1. It is the patient’s responsibility to be aware of plan deductibles, limits and restrictions.

2. If a claim is not fully covered or if it is pending, the full appointment fee is due.
Benefits do not cover Late Cancellation and Missed Appointment fees.

3. Late cancellation fees must be paid prior to the next appointment

Clinic Expectations

It is expected of you that you will arrive five minutes prior to the start of your appointment time. Practitioners are not required or expected to administer the original treatment duration if you do not show up on time.

Any disrespect or violence directed to any of the staff or patients will not be tolerated and may result in termination of your treatments at the clinic.

If you have an incoming call that must be taken, we advise all of our patients to take it outside.

At the current moment, our mask mandate is still in effect. We require all patients to wear some form of face covering while in the building. Exceptions will be made for children and others who have pre-existing conditions.

At no point during your visit to our clinic is smoking and/or vaping permitted. Please smoke outside and away from the entrance.

If it is possible, to make treatments easier for you and the therapist, please wear clothing that is easy to remove and be moved around, and that you wouldn't mind getting messy.

Should you have any concerns about the way a previous appointment went, please address the issue with your therapist first before bringing it up to reception or the clinic-head.